Thorny Devil Craft Beer & Cider

Because we sell alcohol and other perishable goods, we are unable to accept change-of-mind returns. Once beer, cider or other perishable products have left our premises, we cannot resell them for health, safety and liquor-integrity reasons, so all sales of these items are final except where you have rights under the Australian Consumer Law (see below).

Your rights under the Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major problem with your order, you are entitled to a refund or replacement of your choice. For minor problems, we will repair, replace or refund the affected items within a reasonable time. You may also be entitled to compensation for any other reasonably foreseeable loss or damage.

Damaged, faulty or incorrect orders

Please inspect your order as soon as it arrives. If any item is damaged, faulty, or you have received the wrong item, contact us within a reasonable time — ideally within 7 days of delivery — at purchase@thornydevil.beer.

To help us resolve it quickly, please email us a photo of the damaged or incorrect item along with your order number. In most cases a photo is all we need — please do not post beer or cider back to us unless we specifically ask you to. Once we've reviewed the issue, we'll arrange a replacement, refund or other remedy as appropriate.

If we do ask you to return an item, please send it to: Thorny Devil Returns, Thorny Devil Brewing Company, 185 Clifton Downs Rd, Herron WA 6211. Please contact us first so we know to expect it — items sent back without contacting us first may not be accepted.

Refunds

Where a refund applies, we'll let you know once we've assessed your claim. Approved refunds are made to your original payment method within 10 business days. Please note it can take additional time for your bank or payment provider to process and post the refund. If more than 15 business days have passed since we approved your refund and you haven't received it, please contact us at purchase@thornydevil.beer.

Cancellations and pricing or system errors

We accept your order when we dispatch it, not at the time of purchase. We reserve the right to cancel and fully refund any order before dispatch — including where an order has been affected by a pricing, shipping-rate or website error, or where we are unable to lawfully or practically supply to your location. If we cancel your order for any of these reasons, you will receive a full refund to your original payment method.

Responsible service of alcohol

Under the Liquor Control Act 1988 (WA), it is an offence to sell or supply liquor to a person under the age of 18, or for a person under 18 to purchase or attempt to purchase liquor. By ordering from us you confirm that you and the person receiving the order are aged 18 or over. We may require proof of age on delivery, and delivery must be accepted by a person aged 18 or over. We reserve the right to refuse supply.

Questions

For any returns or refund questions, contact us at purchase@thornydevil.beer.

Licence Number: 6180046151. 
Class of Licence: Producer's Licence.
Name of Licensee: Thorny Devil Brewing Company.